1. Introduction
Appraisily provides online art, antique, and collectible appraisal services, related report-delivery services, and certain subscription-based screening tools. These Terms of Service ("Terms") govern your use of those services and of the Appraisily website. Our paid Services are currently intended for customers located in the United States.
By placing an order, creating an account, subscribing to a paid plan, or otherwise using the Services after the Terms have been presented to you, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If a specific order page, service page, quote, or written order confirmation includes service-specific details such as turnaround, deliverables, or revision windows, those service-specific details form part of your contract with us.
2. About Us
Appraisily is the trade name used by an independent sole proprietor to provide the Services through appraisily.com. Appraisily is not currently a corporation, limited liability company, or other separate legal entity. In these Terms, "Appraisily," "we," "us," and "our" refer to that sole-proprietor business.
If you need help, have a complaint, or want to request a refund, contact us at info@appraisily.com.
Our business mailing address is:
Appraisily — 2093 Philadelphia Pike #5828, Claymont, DE 19703, United States
This is a business mailing address and should not be understood as a representation that customers can visit a retail office at that location.
3. Services Covered by These Terms
These Terms apply to:
- one-time appraisal orders;
- insurance appraisal orders;
- IRS / tax-deduction appraisal orders;
- informational screening or valuation products, including subscription-based screener offerings; and
- related customer support, revisions, and electronic report delivery.
Unless we expressly agree otherwise in writing, our standard service is a remote, image-based appraisal. We usually do not physically inspect the item.
4. Eligibility and Account Use
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order or create an account on your own behalf. Paid Services are currently offered to customers located in the United States.
You are responsible for keeping your account credentials secure and for ensuring that the contact details you provide are accurate and current.
5. Orders and Contract Formation
When you submit an order request or proceed to checkout, you are making an offer to purchase the selected Services under the Terms and Refund Policy presented for that checkout.
Your contract with us is formed when we accept the order. Acceptance usually occurs when we send an order-confirmation email, issue a paid confirmation, or begin performing the requested Services, whichever happens first. We may record the policy version, service description, checkout timestamp, and any consent or acknowledgment captured at that time so that both parties can identify the contract that governed the purchase.
We may decline or cancel an order before acceptance if:
- we cannot perform the service with reasonable confidence or quality;
- the item, materials, or request appear unlawful, fraudulent, abusive, or outside our scope;
- we discover a manifest pricing or description error; or
- a staffing, technical, or other operational issue prevents us from performing the service.
If we decline or cancel an order before meaningful work begins, we will refund any amount you paid in full.
6. Pricing, Taxes, and Payment
Prices are shown on the applicable order page, quote, or checkout flow in the stated currency. Unless we expressly say otherwise, payment is due in full before we start work.
Displayed prices include applicable taxes only where we say they do. If a tax, duty, or similar charge applies because of your location and is not included in the displayed price, you are responsible for it.
We may correct obvious pricing mistakes before accepting an order. If you have already paid based on a manifest pricing error and do not wish to continue at the corrected price, we will issue a full refund.
Payments are processed through third-party payment providers. We do not store full payment-card details on our own servers.
7. Delivery Timing and Customer Cooperation
The delivery window for your order is the window stated on the relevant service page, quote, order summary, or checkout flow for the service you selected. Turnaround varies by service and may depend on whether you selected standard, 24-hour, 48-hour, priority, insurance, IRS-qualified, or other specialized handling.
Our delivery clock starts when we have both:
- confirmed payment; and
- received the information and images reasonably required to perform the service.
You agree to provide accurate descriptions, clear images, supporting documents, and prompt replies to reasonable follow-up questions. If you do not, delivery may be delayed and we may be unable to complete the service.
If we expect a meaningful delay for reasons attributable to us, we will notify you and provide an updated estimate.
8. Refunds, Revisions, and Cancellations
The Refund and Resolution Policy forms part of these Terms. If it gives you a more favorable remedy than this summary, the Refund and Resolution Policy controls.
8.1 Full refunds we will honor
We will refund your payment in full if:
- we miss the stated delivery window for your purchased service for reasons attributable to us;
- we cannot complete your appraisal to our published quality standards;
- we determine that we cannot provide a reliable valuation from the materials provided to us; or
- a delivered service has a substantial error or non-conformity attributable to us and we cannot correct it within a reasonable time; or
- we cancel the order for reasons not caused by your breach of these Terms.
8.2 Corrections and clarifications
If the delivered report contains an error, omission, formatting issue, or documentation issue attributable to us, we will correct or clarify it at no additional charge within a reasonable time. Depending on the issue, we may arrange a second review.
Some service pages or written order confirmations may promise a longer revision period for a particular service. If so, that longer service-specific revision period applies.
8.3 Change-of-mind cancellations
If you cancel before we begin meaningful work, we will issue a full refund.
If you cancel after work has started but before delivery, we may deduct a reasonable amount reflecting the work already performed and refund the balance.
After a conforming report or other purchased service has been delivered, an automatic refund is not available solely for a change of mind or because you no longer need the service. Your rights concerning missed commitments, errors, or non-conforming services remain unaffected.
A value conclusion that differs from a hoped-for sale price, purchase price, insurer decision, or tax outcome is not by itself an error. You may still ask us to review a specific concern about the evidence, method, scope, or calculations.
8.4 Refund method
Approved refunds are returned to the original payment method unless we agree otherwise. Processing times depend on your payment provider.
9. United States Customer Availability
Our paid Services are currently intended for people located in the United States. The website may be visible elsewhere, but that visibility does not mean we offer paid Services in every country or territory. We may decline or cancel an order placed from outside the United States and refund the amount paid.
Nothing in these Terms removes any mandatory consumer rights that cannot lawfully be waived.
10. Complaints and Dispute Handling
If you have a concern, contact info@appraisily.com first and include your order details and the issue you want us to address.
We aim to acknowledge service and refund complaints within one business day and to provide a substantive response, correction plan, or decision within five business days. Complex cases may take longer, but we will keep you informed.
We will review complaints in good faith and may, where appropriate:
- explain the methodology used;
- issue a correction or clarification;
- request additional documentation;
- arrange a second review; or
- issue a refund in accordance with Section 8.
Contacting us first does not waive or restrict any lawful right to dispute a card payment. If a payment dispute is opened, we may provide the payment provider with relevant records, including the service and policy shown at purchase, recorded checkout consent, order and delivery evidence, report-access records, corrections offered, and customer communications. We will not use a later version of these Terms to change an earlier purchase.
11. Appraisal Services: Important Limitations
Appraisals are professional opinions, not guarantees. Values can change over time and different qualified appraisers may reasonably reach different conclusions.
Unless we expressly agree to do so in writing, our reports:
- are based on the images, descriptions, and documents you provide;
- do not include a physical inspection;
- do not guarantee authenticity;
- do not guarantee future sale price, tax treatment, claim outcomes, or insurer acceptance; and
- should not be treated as legal, tax, investment, or insurance advice.
If authenticity, restoration history, hidden condition issues, scientific testing, title, provenance, or ownership disputes materially affect value, those matters may require additional specialist review outside the scope of a standard remote order.
12. Insurance Appraisals
Insurance appraisals may use a different basis of value than fair market value, including replacement value where appropriate.
You are responsible for confirming your insurer's requirements, including whether they require a particular format, value basis, or appraiser credentials.
If your insurer requests reasonable formatting or supporting-document changes that are attributable to us, we will revise the report at no extra charge. If we still cannot make the report acceptable for those insurer requirements within a reasonable time, we will issue a full refund for that insurance appraisal order.
We do not guarantee that an insurer will insure your item, schedule it for the reported amount, or pay any particular amount on a future claim.
13. IRS / Tax-Deduction Appraisals
When you purchase an IRS- or tax-deduction-oriented appraisal, we aim to prepare a report suitable for that stated purpose based on the information you provide and the service purchased.
You remain responsible for:
- confirming whether you need a qualified appraisal or other tax documentation;
- making sure the effective date, donor information, donee information, and filing details are correct; and
- obtaining tax advice from your own advisor.
We do not guarantee that the IRS or any tax authority will accept a deduction, valuation conclusion, or filing position. Tax authorities may review, question, or reject an appraisal even where the report was professionally prepared.
14. Screener and Informational Subscription Services
We also offer subscription-based or automated screening tools that provide preliminary, informational outputs.
Unless we expressly state otherwise on the product page, those informational outputs are not a substitute for a signed formal appraisal and are not intended for insurance, IRS filing, legal disputes, or other official reliance.
Subscriptions renew automatically at the interval and price shown at checkout until canceled. Any trial length and the first paid billing date are shown before you confirm. By subscribing, you authorize our payment provider to charge your selected payment method when the trial ends, if applicable, and at each renewal.
You may cancel through the Appraisily billing dashboard or the linked Stripe-hosted billing portal. Cancellation stops future renewals and takes effect at the end of the current paid billing period unless the portal expressly shows a different effective date. Access ordinarily continues through that paid period. Fees already charged are not automatically prorated or refunded solely because you cancel during a billing period, without limiting the Refund Policy or any mandatory legal rights.
The checkout page forms part of the subscription agreement. It identifies the selected plan, price, billing interval, trial terms when applicable, and the policy version accepted at checkout.
15. Your Materials and Lawful Use
You represent that you have the right to submit the images, descriptions, and supporting materials you provide to us, and that doing so does not violate any law or third-party right.
You must not submit content that is unlawful, defamatory, fraudulent, invasive of privacy, infringing, or misleading.
You remain responsible for the accuracy and completeness of the information you provide. We are not responsible for losses caused by inaccurate, incomplete, or misleading information supplied by you or on your behalf.
By submitting images, descriptions, documents, and related materials, you grant Appraisily a non-exclusive, worldwide, royalty-free license to host, store, copy, reproduce, adapt, and otherwise process those materials only as reasonably necessary to perform the requested Services, provide support and revisions, secure and troubleshoot the Services, maintain required business records, and conduct internal quality assurance.
We will not use customer-submitted materials in identifiable public marketing, public galleries, case studies, or general-purpose model training without a separate, specific permission where required. We may use data that has been aggregated or de-identified so that it is not reasonably linkable to you, subject to the Privacy Policy and applicable law.
16. Use of Reports
We grant you a limited, non-exclusive right to use the delivered report for your own internal and intended purpose, such as personal records, resale planning, insurance scheduling, tax support, or estate administration, depending on the service purchased.
You must not:
- edit, alter, or remove disclaimers from the report;
- present the report in a misleading or incomplete way;
- publish it publicly for marketing or commercial reuse without our prior written consent; or
- imply that a third party may rely on the report beyond the purpose for which it was prepared.
17. Privacy and Personal Data
Our Privacy Policy explains how we collect, use, store, and share personal data and submitted images.
By using the Services, you acknowledge that we may process personal data and uploaded materials as described in the Privacy Policy, including using trusted service providers to help deliver the Services.
18. Suspension and Termination
We may suspend or terminate access to the Services, cancel an order, or refuse future orders if:
- you materially breach these Terms;
- you misuse the Services or a delivered report;
- you submit unlawful or fraudulent content; or
- continued performance would expose us to legal, regulatory, safety, or fraud risk.
If we terminate for your material breach, you may forfeit any refund that would otherwise apply.
19. Liability
To the fullest extent permitted by law:
- we are not liable for indirect, incidental, special, consequential, or punitive damages;
- we are not liable for losses arising from your reliance on the appraisal beyond its stated scope or purpose;
- we are not liable for third-party decisions, including buyer behavior, auction outcomes, insurer decisions, tax authority decisions, or marketplace actions; and
- our total aggregate liability arising out of a specific order is limited to the amount you paid for that order.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, death, or personal injury caused by negligence, or any mandatory consumer rights.
20. Miscellaneous
If any part of these Terms is found unenforceable, the remaining parts stay in effect.
Our failure to enforce a provision is not a waiver of that provision.
We may update these Terms from time to time. The version presented and recorded at the time of your order governs that order unless a change is required by law or you expressly agree otherwise. A later version does not retroactively remove a right or promise attached to an earlier order.
The contract language is English. If we provide a translation and there is a conflict, the English version controls.
21. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of them are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules.
If you are a consumer and mandatory local consumer-protection law gives you the right to bring a claim in another forum or to rely on additional mandatory protections, those rights remain unaffected.
Subject to the previous paragraph, disputes arising out of or connected with these Terms or the Services must be brought in the state or federal courts located in New Castle County, Delaware. Either party may bring an eligible individual claim in small-claims court.